Overview

Full Product Details

Author:   Betty Ladley Finkbeiner, CDA-Emeritus, BS, MS ,  Charles Allan Finkbeiner (Emeritus Faculty,Washtenaw Community College,Ann Arbor, Michigan)
Publisher:   Elsevier - Health Sciences Division
Imprint:   Elsevier - Health Sciences Division
Edition:   9th edition
Weight:   1.000kg
ISBN:  

9780323597654

ISBN 10:   0323597653
Pages:   400
Publication Date:   05 November 2019
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   9780443107825
Format:   Spiral bound
Publisher's Status:   Active
Availability:   In stock  
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Part I: Dentistry as a Business 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. Information Technology in the Business Office 6. Business Office Design and Equipment Placement Part II: Communication Management 7. Working with Dental Office Documents 8. Business Record Storage 9. Written Communication 10. Telecommunications Part III: Business Office Systems 11. Appointment Management Systems 12. Inventory Systems and Supply Ordering 13. Recall Systems 14. Dental Insurance 15. Bookkeeping Systems and Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems Part IV: The Workplace 18. Marketing Your Skills Appendix A: Grammar, Pronouns, Plurals, Spelling Appendix B: Numbers Appendix C: Prefixes and Suffixes Appendix D: Abbreviations Appendix E: Dental Terminology Index

Reviews

Author Information

Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions