Overview

This is a no-nonsense guide to the benefits and pitfalls of enterprise-wide information systems. How many organizations would doubt the promise of an integrated enterprise system (ES)? Not many, judging by a $15 billion industry. The combination of an ES as a platform for organizational information and Internet technology for gaining access to it adds up to the ideal solution for company-wide data sharing in real time. Not surprisingly, small and large companies worldwide are either considering an ES, in the process of implementing one, or living with the results. Yet, says Tom Davenport, unless managers view ES adoption and implementation as a business decision rather than a technology decision, they may be risking disappointment Mission Critical presents an authoritative and no-nonsense view of the ES opportunities and challenges. Suggesting ESs are not the right choice for every company, the author provides a set of guidelines to help managers evaluate the benefits and risks for their organizations. To be successful, argues Davenport, an organization must make simultaneous changes in its information systems, its business processes, and its business strategy. Such changes are described in detail with extensive examples from real organizations. Bolstering his contention that ESs should be viewed as business vs. technology projects, Davenport spells out the specific business change objectives that should be formulated in advance of ES adoption and monitored throughout its implementation. The first strategic guide to the ES decision, Mission Critical will be indispensable to general managers and information technology specialists at all stages of the implementation process.

Full Product Details

Author:   Thomas H. Davenport
Publisher:   Harvard Business Review Press
Imprint:   Harvard Business Review Press
Dimensions:   Width: 16.50cm , Height: 3.30cm , Length: 24.10cm
Weight:   0.663kg
ISBN:  

9780875849065

ISBN 10:   0875849067
Pages:   348
Publication Date:   02 January 2000
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Temporarily unavailable  
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.

Table of Contents

Preface Acknowledgments 1. What Are Enterprise Systems and Why Do They Matter? 2. The Promise and Perils of Enterprise Systems 3. Should My Company Implement an Enterprise System? 4. Linking Enterprise Systems to Strategy and Organization 5. Linking Enterprise Systems to Business Processes and Information 6. Achieving Value during Enterprise System Implementation 7. Transforming the Practice of Management with Enterprise Systems 8. Using Enterprise Systems to Manage the Supply Chain 9. The Future of ES-Enabled Organizations Appendix A: A Technical Overview of Enterprise Systems Notes Index About the Author

Reviews

An explanation of enterprise systems for general managers rather than technology experts, representing an indispensible resource for anyone who makes critical decisions about enterprise-wide systems. The book is free of jargon and does not focus an a particular ES platform. Subjetcs addressed include what ES are and why they matter, whether your company should implement an ES, linking ES to stragegy and organisation and to business processes and information, achieving value during ES implementation, using ES to manage the supply chain, and the future of ES enabled organisations. (Kirkus UK)

Author Information

Thomas H. Davenport is the Director of the Institute for Strategic Change at Andersen Consulting and a Professor of Information Management at Boston University.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions