IT Service Management from Hell!: Based on Not-ITIL
Author:   Paul Wilkinson ,  Van Haren Publishing ,  Brian Johnson
Publisher:   Van Haren Publishing BV
Edition:   The Upgrade ed
ISBN:  

9789077212004


Pages:   83
Publication Date:   02 October 2007
Format:   Paperback
Availability:   In Print   Availability explained
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IT Service Management from Hell!: Based on Not-ITIL


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Overview

This publication takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. Illustrated with original cartoons it is an upgrade to the 2003 edition of ITSM from hell: a guide to worst practices.

Full Product Details

Author:   Paul Wilkinson ,  Van Haren Publishing ,  Brian Johnson
Publisher:   Van Haren Publishing BV
Imprint:   Van Haren Publishing BV
Edition:   The Upgrade ed
ISBN:  

9789077212004


ISBN 10:   9077212000
Pages:   83
Publication Date:   02 October 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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