Full Product DetailsAuthor: Steve Mann , Tony Gannon , Nigel Mear
Publisher: BCS Learning & Development Limited
Imprint: BCS, The Chartered Institute for IT
Edition: 2nd edition
Dimensions: Width: 17.20cm , Height: 1.20cm , Length: 24.60cm
ISBN 10: 1780171145
Publication Date: 07 June 2012
Audience: Professional and scholarly , Professional & Vocational
Publisher's Status: Active
Availability: Out of stock
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.
Table of Contents
Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
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