Overview

Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system. This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including: Developing a results-based approach to HRD Evaluation design Data collection and measuring success Calculating program costs and ROI Increasing management support for HRD programs. With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions. The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.

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9781138797307

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Reviews

'Provides the modern HRD professional with a comprehensive system to deliver effective interventions that clearly impact the bottom line, crucially, it does this in a way that HRD executives can readily understand and then utilize to make future investment decisions.' - Mike Hogben, Head of Learning & Technology, EDF Energy 'Jack and Patti provide an exceptional pathway to determine the impact and value of HR programs, as well as an evidence-based resource for all to use. It's comprehensive and contemporary, demonstrating why ROI Methodology(TM) is a global evaluation system.' - Dwuena C. Wyre, Ph.D., Assistant Professor, Indiana State University, USA 'A must-adopt for colleges and universities! This new edition of the Handbook is the most comprehensive textbook available that presents a systematic, proven process to measure the impact and ROI for any project or program. Through their research-based, practitioner-focused examples, Jack and Patti offer contemporary strategies and solutions certain to build the next generation of measurement and evaluation competence.' - Cyndi Huff Gaudet, Ph.D., Chair and Professor of the Department of Human Capital Development, The University of Southern Mississippi, USA

'Provides the modern HRD professional with a comprehensive system to deliver effective interventions that clearly impact the bottom line, crucially, it does this in a way that HRD executives can readily understand and then utilize to make future investment decisions.' - Mike Hogben, Head of Learning & Technology, EDF Energy

Author Information

Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.

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