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OverviewDiscover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace. What are the rules for business etiquette today Is it acceptable to text your boss at home What is the polite way to ask a colleague to take a distracting conversation behind closed doors What about the use of smartphones in meetings In today’s workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing. Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. This book untangles the nuances of: meeting etiquette, interview expectations, proper office attire, electronic manners, privacy in tight spaces, nonverbal cues, small talk, social media use, and more. In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin. Full Product DetailsAuthor: Rosanne ThomasPublisher: HarperCollins Focus Imprint: Amacom Edition: Special ed. Dimensions: Width: 2.50cm , Height: 2.50cm , Length: 2.50cm Weight: 0.367kg ISBN: 9780814437919ISBN 10: 0814437915 Pages: 288 Publication Date: 10 August 2017 Audience: General/trade , General Format: Hardback Publisher's Status: Active Availability: To order Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us. Table of ContentsContents Introduction xi Chapter 1 Respect: Practicing the Platinum Rule1 Real Respect 3 Respect for Experience 9 Respect for Diversity13 Chapter 2 Social Skills: Putting Your Best Foot Forward25 Social Skills 26 The Hiring Process 28 The Interview Experience 33 The Generational Challenge 42 Chapter 3 Professional Presence: Getting It Right47 The Right Brand 48 The Right Attitude 53 The Right Appearance 56 The Right Way to Travel 61 Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations69 The Glass Door 70 Everyday Manners 74 Business Meetings 77 The Team 80 The Cubicle Farm 82 The Open Office 83 The New Schedules 86 The Benefits Buffet 90 The New Realities 92 Chapter 5 Business Communication: Making the Connection95 Nonverbal Cues 98 The Eyes Have It 102 The Good Conversationalist 104 The Power of Speech 108 The Good Listener 114 Chapter 6 Electronic Communication: Smart Rules for Smart Devices 119 Telephone Skills 121 Telephone Options 128 Email 131 Hardware 135 The Message 137 Chapter 7 Twitter, Etc.: Acing Social Media143 Your Digital Footprint 145 The Cyber Citizen 150 The Social Network 155 Social Sites 156 Chapter 8 Business Dining: Observing the Formalities167 The Business of Hospitality 169 Hosts and Guests 174 The Mechanics of a Meal 178 Dining Decorum 184 Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation191 Entertaining Clients 192 Wine 199 Tipping 207 Activities and Events 207 Colleagues 210 Chapter 10 New Frontiers: Future-Proofing Your Career215 The Future Workplace 217 Gen Zs 223 Constant Connectivity 225 Digital Detox 227 The Eternal Truths 230 Conclusion 235 Acknowledgments 239 Notes 241 Index 255 About the Author 269ReviewsIt's a must-read for anyone who is serious about career mobility upward. -Joyce Lain Kennedy, Careers Now .. .an expert to help us navigate the minefield that is modern business etiquette. --Fort Worth Star-Telegram .. .a really fun book to read. Thomas has augmented her smooth writing style with examples that make it easy to relate to her practical advice. Amy Lindgren, Working Strategies Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place. --Foreword Reviews Helpful hints about managing four generations in the workplace, understanding the impact of civility...pondering how to future-proof a career, no matter what age. A great refresher on manners plus related business-world advice. --Booklist Merging classic rules of behavior with new realities of modern business. -Midwest Book Review It's a must-read for anyone who is serious about career mobility upward. -Joyce Lain Kennedy, Careers Now .. .an expert to help us navigate the minefield that is modern business etiquette. --Fort Worth Star-Telegram .. .a really fun book to read. Thomas has augmented her smooth writing style with examples that make it easy to relate to her practical advice. Amy Lindgren, Working Strategies Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place. --Foreword Reviews Helpful hints about managing four generations in the workplace, understanding the impact of civility...pondering how to future-proof a career, no matter what age. A great refresher on manners plus related business-world advice. --Booklist Author InformationRosanne J. Thomas is founder and president of Protocol Advisors, Inc., providing business etiquette training to professionals at some of the most respected organizations in the world. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success. Tab Content 6Author Website:Countries AvailableAll regions |