Overview

Digital innovation reshapes the way governments operate, offering powerful tools to enhance transparency, efficiency, and citizen engagement in the public sector. By leveraging technologies like data analytics, cloud computing, AI, and blockchain, public institutions can streamline service delivery, reduce inefficiencies, and strengthen accountability. These digital advancements improve access to public services while enabling real-time monitoring, open data initiatives, and participatory governance models that empower citizens and build trust. As governments face increasing pressure, digital innovation presents a transformative opportunity to reimagine public administration for a more inclusive, responsive, and accountable future. Enhancing Public Sector Accountability and Services Through Digital Innovation explores the use of technologies and information systems which promote the modernization of the public sector entities. It examines the assessment of their social, economic, and financial impact, and the improvement of accountability, sustainability, and operational performance. This book covers topics such as citizen engagement, policymaking, and service delivery, and is a useful resource for policymakers, business owners, government officials, academicians, researchers, and data scientists.

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9798369392522

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Author Information

Augusta Ferreira is a Coordinator Professor at ISCA-UA, University of Aveiro – Portugal and member of the Center for Research in Accounting and Taxation - Polytechnic Institute of Cávado and Ave. She has a PhD in Accounting from University of Aveiro, Portugal. She teaches at the various levels of education (bachelor, master and doctorate) in the areas of public sector accounting, financial accounting and accounting theory. At the academic level, she has experience in monitoring doctoral (five already discussed) and master's theses (about 20 already discussed). At the scientific level, she has published several articles in indexed journals, several book chapters, and communications at conferences in the areas of public sector accounting, financial accounting and digital transformation. She was also on the editorial team of several books with IGI Global and has been a member of Editorial Advisory Board of books and member of scientific commissions of international congress. She is a reviewer for several scientific journals. She was a responsible researcher in a financed project “TheoFrameAccountability - Theoretical framework for promotion of accountability in the social economy sector: the IPSS case” and researcher in other projects. She had research interests in Social Economy, Public Sector Accounting, Accountability, Transparency, Performance Indicators, Information Systems and Digital Transformation. Carlos Santos is a Coordinator Professor at Higher Institute for Accountancy and Administration, Aveiro University (ISCA-UA), Aveiro - Portugal and member of the Centre for Research on Accounting and Taxation - Polytechnic Institute of Cávado and Ave. He has a PhD in Informatics and Computer Engineering, specialized in Information Systems, by Higher Technical Institute of Technical University of Lisbon, Portugal. He is a retired professor having taught the various levels of education in Organizational Information Systems. At the academic level, he also has experience in monitoring doctoral (four already discussed) and master's theses (about twenty already discussed). At the scientific level, he has published several articles in indexed journals, several book chapters, and communications at conferences in organizational information systems. He was also on the editorial team of some books with IGI Global and has been a member of Editorial Advisory Board of books and member of scientific commissions of international congress. He is a reviewer for several scientific journals. She was a responsible researcher in a financed project “PlowDeR - Framework for Analyzing the Economic and Social Impact of Tourist Activities on Low Density Territories: The Case of Portuguese Historical Villages” and researcher in other projects. He had research interests in Information Systems Audit, Disclosure of Financial Information, Information Systems and Management Control, Accounting Information Systems and Digital Transformation.

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