Overview

The huge success of personal computing technologies has brought astonishing benefits to individuals, families, communities, businesses, and government, transforming human life, largely for the better. These democratizing transformations happened because a small group of researchers saw the opportunities to convert sophisticated computational tools into appealing personal devices offering valued services by way of easy-to-use interfaces. Along the way, there were challenges to their agenda of human-centered design by: (1) traditional computer scientists who were focused on computation rather than people-oriented services and (2) those who sought to build anthropomorphic agents or robots based on excessively autonomous scenarios. The easy-to-learn and easy-to-use interfaces based on direct manipulation became the dominant form of interaction for more than six billion people. This book gives my personal history of the intellectual arguments and the key personalities I encountered. I believe that the lessons of how the discipline of Human-Computer Interaction (HCI) and the profession of User Experience Design (UXD) were launched can guide others in forming new disciplines and professions. The stories and photos of the 60 HCI pioneers, engaged in discussions and presentations, capture the human drama of collaboration and competition that invigorated the encounters among these bold, creative, generous, and impassioned individuals.

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9781681734804

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Ben Shneiderman is a Distinguished University Professor in the Department of Computer Science, Founding Director (1983-2000) of the Human-Computer Interaction Laboratory, and a Member of the UM Institute for Advanced Computer Studies (UMIACS) at the University of Maryland. He is a Fellow of the AAAS, ACM, IEEE, and NAI, and a Member of the National Academy of Engineering, in recognition of his pioneering contributions to HCI and information visualization. His innovative contributions include the web's highlighted link that makes it easy for billions of users to get the information they want and the tiny touchscreen keyboard on mobile devices used around the world. His theories, research methods, and software tools have become popular topics in computer science, while revolutionizing the ways people use technology to improve their lives. He has received six honorary doctorates. Shneiderman's recent books are Designing the User Interface: Strategies for Effective Human-Computer Interaction (6th ed., 2016) and The New ABCs of Research: Achieving Breakthrough Collaborations (2016). John M. Carroll is Distinguished Professor of Information Sciences and Technology at Penn State University, and was a founder of human-computer interaction. He served on the program committee of the 1982 Bureau of Standards Conference on the Human Factors of Computing Systems that in effect inaugurated the field and was the direct predecessor of the field's flagship conference series, the ACM CHI Conferences. Through the past two decades, Carroll has been a leader in the development of the field of Human-Computer Interaction. In 1984 he founded the User Interface Institute at the IBM Thomas J.Watson Research Center, the most influential corporate research laboratory during the latter 1980s. In the 1994, he joined Virginia Tech as Department Head of Computer Science where in 1995 he led the effort to form the university's Center for Human-Computer Interaction. That year, Virginia Tech was invited to join the Human-Computer Interaction Consortium, a group of the leading corporate and academic HCI research organizations in the world. He has written more than 250 technical papers, more than 25 conference plenary addresses, and 13 books, including HCI Models, Theories, and Frameworks, and Usability Engineering (with Mary Beth Rosson). He serves on 10 editorial boards for journals and handbooks, and is the current editor-in-chief of ACM Transactions on Computer- Human Interaction (ToCHI). He has won the Rigo Career Achievement Award from ACM (SIGDOC), received the Silver Core Award from IFIP, and is a member of the CHI Academy. In 2003 he became the fifth recipient of the CHI Lifetime Achievement Award, the most prestigious research award in HCI.

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