Overview

Organisations around the world are in crisis! The principles and approaches on which success is built are no longer clear. Success in the future will require challenging many of the concepts and practices which underpin most organisations today. David Jackson provides practical advice, supported by case studies, for managers seeking to build 'dynamic organisations' where customers drive continuous improvement and people are challenged by clear and incisive leadership.

Full Product Details

Author:   David Jackson
Publisher:   Palgrave Macmillan
Imprint:   Palgrave Macmillan
Dimensions:   Width: 15.50cm , Height: 2.30cm , Length: 23.50cm
Weight:   0.600kg
ISBN:  

9780333666456

ISBN 10:   0333666453
Pages:   263
Publication Date:   05 June 1997
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Acknowledgements - Foreword - Preface: How I Got to Here - PART 1: THE DYNAMIC ORGANISATION - A New Scheme of Things - Getting Close to Customers - A New Approach to Change - Leadership in the Post-Industrial Era - People Do it All - Building a Well Oiled Machine - Dynamic Organisations: The Greater Context - Change: Seven Sins; Seven Virtues - PART 2: DYNAMIC ORGANISATIONS IN ACTION - Introduction - Avis Europe - Birmingham Midshires Building Society - Cigna UK - Disneyland Paris - KLM - National & Provincial Building Society - RAC Motoring Services - References - Appendix One: Voice of the Customer Handbook - Appendix Two: Dynamic Organisation Audit - Notes - Index

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