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OverviewThe One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales. Full Product DetailsAuthor: Ken BlanchardPublisher: HarperCollins Publishers Imprint: HarperCollins Dimensions: Width: 12.90cm , Height: 1.40cm , Length: 19.80cm Weight: 0.160kg ISBN: 9780007210503ISBN 10: 0007210507 Pages: 208 Publication Date: 07 November 2005 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: To order Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us. Table of ContentsReviews'Customer Mania! is the finest distillation of Ken Blanchard's wisdom, convictions and possibility thinking to date. What inspired me most was that it can happen and it is never too late to start!' Tami Heim, former president of Borders, Inc. 'In the long history of management writing, no one has so clearly and memorably extracted, exposed, illustrated and explained the essentials of enlightened and profitable management as Ken Blanchard. Bravo!' Tom Peters Author InformationAuthor Website: http://www.kenblanchardcompanies.comKen Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm. Tab Content 6Author Website: http://www.kenblanchardcompanies.comCountries AvailableAll regions |