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OverviewFull Product DetailsAuthor: Rosa Chun , Rui Da Silva , Gary Davies , Stuart RoperPublisher: Taylor & Francis Ltd Imprint: Routledge Dimensions: Width: 15.60cm , Height: 2.00cm , Length: 23.40cm Weight: 0.690kg ISBN: 9780415287432ISBN 10: 041528743 Pages: 288 Publication Date: 03 October 2002 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviews'Very timely ... refreshing ... this book has some very interesting and new content with thought provoking examples.' - Long Range Planning 'The authors have done some excellent research ... [the book] offers excellent, thought-provoking material for those interested in how the staff and customers in service companies relate.' - Winston Fletcher, Times Higher Education Supplement Author Informationitute. Rosa Chun is Fellow in Reputation Management at Manchester Business School. Rui Vinhas da Silva is Lecturer in Marketing at Manchester Business School. Stuart Roper is Senior Lecturer in Marketing at Manchester Metropolitan University. Tab Content 6Author Website:Countries AvailableAll regions |