Overview

This project explores whether or not veterans have regained their trust in the appointment process and wait times for healthcare access at the U.S. Department of Veterans Affairs (VA). We explore the perception of appointments and wait times for veterans prior to and after the whistleblower report of April 2014. Through this research and data analysis, it was not possible to state unequivocally that the VA is regaining its trust with veterans regarding their healthcare appointment wait times. Secretary McDonald has quantified that any patient care misconduct and manipulation of data and appointment scheduling will not be allowed at the VA. Presently the VA Department of Justice, Inspector General and the Office of Special Counsel are attempting to research and find a way to address employee misconduct in accordance with the due process rights of employees. Adverse actions have been and will continue to be taken when employees are charged with confirmed allegations of misconduct. The objective is for each dated employee to realize how their day to day activities can affect the lives of veterans both in a positive and negative environment. From June 3, 2014 to November 6, 2014, over 40 disciplinary actions related to data manipulation or patient care have been proposed or decided by the VA. In some cases, the proposed disciplinary action has included dismissal. A critical component in regaining public trust is the Department's level of transparency. Since January 9, 2014, the VA has posted data online nine times. This published data shows the number of appointments on waiting lists and the average wait times at each medical center across the country. This level of transparency will enable the public and the veterans to monitor the progress to see how the wait times have decreased based upon how well the accelerated care to veterans has advanced. Past endeavors to diminish wait times may have worked on a temporary basis, but unfortunately, the issue returned in 2014. We are testing whether the current endeavors are having an effect.

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9781723782251

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